Shipping Policy For Golden Retriever Puppies Haven

The USDA has changed the Animal Welfare Act as of November 18 2013 . We are not be able to ship a dog/puppy to you “sight unseen”. The USDA now requires that the seller (Us), buyer (You), and the pup/dog to be physically in the same “location” at some point before the pup/dog can be shipped.

While we have always encouraged our clients to come out to meet us, the parents & the puppies we realize that it is not always possible for this to occur. We do have some options in getting your new family member to you.

We apologize for any inconvenience that the new regulations create for our families, however in order to stay in compliance with USDA regulations we have had to alter our shipping policies.

Q:   What does this mean to me & my new puppy?

A:    Golden Retriever Puppies Haven can no longer ship a puppy to you (the “buyer) that you have not previously met.

Q:   How can I get my puppy shipped to me?

A:    These are the conditions in which we can ship a puppy to you according to the new USDA regulation:

  1. If you come out to our facility & meet us & the puppy, then we can ship the puppy to you, when they are ready to go home.

  2. If someone acts in your behalf as the “buyer” and meets us & the puppy we can ship the puppy to you. (The USDA allows that the “buyer” & the “ultimate owner” are not necessarily the same person).

  3. If a representative for Golden Retriever Puppies Haven flies with the puppy to your home city, we can meet you any where as long as the “buyer”, “seller” & and “animal” are all in the same place at the same time, it fulfills the new regulations requirement for “face to face” sale.

Q:  Are there other options for getting my puppy home?

A:    Yes. You can fly out and we can meet you at a local airport & deliver the puppy for you to take home with you. Contact your airlines for rules & regulations on taking a puppy on the plane as “carry on”. We encourage you to come out & meet with us here & take your new baby home with you.

Q:   What is the average cost of Delivery?

A: This cost depends in airfare, time it will take for the entire trip to be completed, car rental costs and if a training session is required. Average cost of “Door to Door” Delivery: $2,500 – $5,000.

Q:   How does payment work?

A: All Costs for Puppy/dog, training and shipping/delivery is due before the pup can leave the facility. You can mail a personal check we also accept Credit Cards.

We have started a new program to for our clients that still wish to purchase a Golden Retriever Puppies Haven dog but are unable to come out to us. We are calling it our “Door to Door” service. For those clients who wish it, we will provide all transportation services from our facility to your home. We will drive or fly the puppy to you and deliver the puppy directly to you & your family. This is a great option especially for our kids in the training program. It allows a trainer to meet with you, show all the verbal & visual commands and answer any questions you have on training.

Ask us about this option, the cost will vary depending on the destination.

*All shipping/ delivery is subject to an additional charge.